Membership

VIP會員 Members

可透過加值購物金方式,享有不同VIP福利與服務：

  1. 加值18,000元 贈購物金1,088元:享有時尚諮詢服務一次
  2. 加值30,000元 贈購物金1,988元:享有時尚諮詢服務二次
  3. 加值50,000元 贈購物金2,988元:享有當季最新產品預購權及時尚諮詢服務三次
  4. 加值70,000元 贈購物金3,988元:享有當季最新產品預購權及時尚諮詢服務四次
  5. 加值80,000元 贈購物金5,880元:享有當季最新產品優先購買權及時尚諮詢服務五次
  6. 加值100,000元 贈購物金8,000元:享有當季最新產品優先購買權及時尚諮詢服務八次
  • 購物金使用方式為每筆消費滿3000即可折抵500元費用以此類推。。
  • 購物金使用期限為5年。

Members may enjoy additional shopping credits when adding value to their membership account:

  • NT$30,000: Receive NT$5,000 in shopping credits
  • NT$50,000: Receive NT$7,000 in shopping credits
  • NT$80,000: Receive NT$10,000 in shopping credits

Shopping Credit Redemption: NT$500 may be redeemed for every NT$3,000 in eligible purchases,

 with additional credits redeemable in the same manner.

售後服務 After-Sales Care

  1. 請於收到商品時進行錄影開盒,有問題請寄回,我方將承擔運費,並快速補寄品項。
  2. 商品售出後,享有五年非人為損壞免費維修保固,10年可補價差舊換新款。

For your protection, please record a video while opening your package upon delivery. 

If you discover any issue with your order, please contact us and return the item according to our return instructions.

We will cover the applicable return shipping costs for verified product issues.

All Crystal Secret products are covered by a five-year complimentary repair warranty

for non-human-caused damage.

After five years, customers may also participate in our 10-Year Upgrade Program,allowing eligible pieces to be exchanged for a newer design by paying the applicable price difference.

運送服務 Shipping & Delivery

  1. 平台商品均為限量供貨，並有一個防偽品管序號，
  2. 由於每件品項均包含手工製作部分,因此需花費較長時間製作及品質管控                                       
  3. 消費者將於下單後,約需2-8週製作與運送時間即可收到品項。
  4. 如有急件訂單需求之會員,也有提供客製急單服務,請參考客製服務品項說明。
  5. 為感謝消費者耐心等候,因此水晶香秘提供購物金優惠予：
  • 等待期超過4週才收到品項之會員,可享購物金100元。
  • 等待期超過6週才收到品項之會員,可享購物金300元。
  • 等待期超過8週才收到品項之會員,可享購物金500元。
  • 購物金使用方式為每筆消費滿3000即可折抵500元費用。
  • 購物金使用期限為5年。

Our online collection includes a limited selection of ready-to-ship pieces.

Because each item incorporates handcrafted elements and is individually authenticated

with a unique quality-control and anti-counterfeiting serial number,

additional time is required for production and final inspection.

Please allow approximately 2–8 weeks for production and delivery.

For customers with urgent requirements, we also offer expedited custom orders.

Please refer to our Custom Services section for more information.

As a gesture of appreciation for extended waiting times, shopping credits are provided according to the following schedule:

  • Over 4 weeks: NT$300 shopping credits
  • Over 6 weeks: NT$500 shopping credits
  • Over 8 weeks: NT$800 shopping credits 

Shopping Credit Redemption: NT$500 may be redeemed for every NT$3,000 in eligible purchases,

with additional credits redeemable in the same manner.

聯絡方式 Contact

Crystal Secret, 6th floor, No. 305, Section 3, Zhongxiao East Road, 106 Taipei City, Taiwan.

水晶香秘  台北市大安區忠孝東路3段305號6樓